Refund policy

Refund Policy
Last updated: October 24, 2026

30-Day Money-Back Guarantee
Try your Everden knee wrap for 30 days. If it's not for you, email us within 30 days of the date your order is delivered and we'll refund the full purchase price. You don't need to send the product back.

How to Request a Refund
Email us at pristinemintproducts@gmail.com within 30 days of delivery and include:
- Your full name
- Your order number
- The email address used to place the order

We'll confirm your refund by email, usually within 2 business days.

Damaged, Defective or Wrong Items
If your order arrives damaged, doesn't work, is the wrong item or is missing something, email us within 30 days of delivery with a photo or short video. We'll send a replacement or give you a full refund, whichever you prefer.

Lost Packages
If tracking shows your order hasn't arrived, contact us and we'll look into it with the carrier. If the package is confirmed lost, we'll send a replacement or refund you in full.

When You'll Get Your Money
Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days to show up.

No Returns Needed
We don't require returns. Please don't mail products back unless we ask you to.

What Isn't Covered
- Requests made more than 30 days after delivery
- More than one money-back guarantee refund per customer
- Orders where we find evidence of fraud or abuse of this policy

Order Changes and Cancellations
Need to change or cancel your order? Email us as soon as possible. We can't cancel an order once it has shipped, but you're still covered by the 30-day guarantee.

Your Rights
Nothing in this policy limits any rights you have under consumer protection laws.

Contact Us
Everden
pristinemintproducts@gmail.com